What are your hours of operation?
For well child-care check-ups , sick visits, consultations and follow-ups. Monday through Thursday 8:30 a.m. to 8:00 p.m. Friday 8:30 a.m. to 5:00 p.m.
What should I do if I need to speak to a doctor after hours?
Medical care after hours, on weekends and holidays is shared by six other pediatricians. They are Drs. Parkinson, Lind and Branca of Falmouth Pediatrics in Falmouth, MA and Drs. Heard, Hooshmand, and Kayton of Cape Cod Pediatrics in Forestdale, MA. Call our office and the answering service will forward your call.
What is your schedule around holidays?
For urgent sick visits only in coordination with our coverage group – please call the pediatrician on call. Saturdays and Sundays about 10 a.m. to as needed (usually 1 p.m.). Holidays as needed, please call pediatrician on call.
What is your cancellation policy?
Appointments must be cancelled at least 24 hours prior to the appointment time. Failure to do so will result in your being marked as “No Show”. If there are extenuating circumstances regarding your cancellation, please let us know so we can handle your cancellation accordingly.
Do you have prenatal visits for prospective patients?
Our practice would like to be available when you need us. Please let us know whether you or your children have any special communication or access needs. We operate on an appointment schedule. Well child care check-ups should be scheduled at least two to three months in advance. There will always be time to see your child if sick, but you first need to call for an appointment. Care providers rotate patients for sick visits. Also, please allow one hour time for a well child care check-up.
Can you manage my child with the diagnosis of ADHD?
We are participating in the Children's Hospital of Cincinnati Collaborative program (link) which provides our patients with a service portal to help with the evaluation and management of ADHD. We use the Vanderbilt ADHD Questionaire as a screening tool. Prior to scheduling an appointment for an ADHD evaluation we recommend that you talk to your child's teachers. If there are concerns about learning disabilities we prefer that these be addressed prior to our evaluation. We also recommend that parents and teachers fill out the Vanderbilt ADHD Questionaires and return them to us. You will then be contacted to schedule an initial evaluation appointment.
What insurances do you take?
If you have insurance, please bring your insurance card to each visit. Some companies pay fixed allowances for certain procedures, and others pay a percentage of the charges. You should become very familiar with the specificity of your coverage, exclusions, deductibles and co-payments for sick and well child care visits. We will assist you in obtaining the largest reimbursement to which you are entitled. We must stress that financial responsibility for our service rests with the patient and his/her family, regardless of any insurance coverage.
We accept cash, check, debit and credit cards (Visa and MasterCard).
We participate in most insurance plans, among them: Aetna. Blue Cross/Blue Shield products. Cigna. ChampVA/Tricare. Group Insurance Service Center. Harvard Plgrim. Mass Health/BMC/Neighborhood Health Plan/Children's Medical Security Plan. Tufts. Please call our office for more information. We do not participate in Celtic Care or Medicare. Co-payments are collected at time of visit.